Terms & Conditions
Effective Date: 14 September 2026
Website: www.avanfoods.co.uk
Email: info@avanfoods.co.uk
Location: Sutton (SM1), United Kingdom
Introduction
These Terms & Conditions govern your use of the AvanFoods website and any purchases made through our online store.
By accessing our website or placing an order with AvanFoods, you agree to these Terms & Conditions. Please read them carefully before placing an order.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.
Business Information
Business Name: AvanFoods
Website: www.avanfoods.co.uk
Email: info@avanfoods.co.uk
Location: Sutton (SM1), United Kingdom
AvanFoods supplies Sri Lankan and South Indian groceries, fresh produce, frozen products, grocery boxes and related food products.
Eligibility
You must be at least 18 years old to place an order through our website.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method selected.
Products
We sell a range of products including:
- Sri Lankan and Indian groceries
- Rice, grains, lentils and pulses
- Spices, curry powders and cooking ingredients
- Snacks, sweets and beverages
- Canned and dried fish
- Fresh fruit and vegetables
- Frozen foods
- Pre-order products
- Grocery boxes
- Other related grocery products
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information shown on our website are accurate.
However, packaging, branding, colours and appearance may occasionally change without notice. Product images are therefore provided for general illustration and identification purposes.
Product Availability
All products are subject to availability.
Stock levels may change quickly, particularly for fresh, frozen and imported products.
If an item becomes unavailable after you place an order, we may contact you to:
- offer a suitable replacement;
- remove the unavailable item and refund it;
- delay the affected item where appropriate; or
- cancel the affected part of the order.
We will not substitute an item where doing so would materially change what you ordered without your agreement.
Fresh and Pre-Order Products
Some fresh and frozen products are supplied on a pre-order or availability basis.
Availability can depend on suppliers, deliveries and seasonal conditions.
Where relevant, estimated availability or collection/delivery information will be displayed on the product page or communicated to you after your order is placed.
Orders containing pre-order products may take longer to prepare than standard grocery orders.
Prices
All prices are displayed in GBP (£) and include VAT where applicable.
We try to ensure that prices shown on the website are accurate. If an obvious pricing error occurs, we may contact you before processing the affected item.
Delivery charges, where applicable, will be displayed during checkout before you complete payment.
We may change our prices at any time, but changes will not normally affect orders that have already been accepted and paid for.
Orders
After placing an order, you should receive an order confirmation.
An automated confirmation does not necessarily mean that your order has been fully accepted. We may need to verify availability, payment or delivery details before processing it.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- payment cannot be authorised;
- an item is unavailable;
- incorrect pricing or product information has been displayed;
- delivery information is incomplete or invalid; or
- we reasonably suspect fraud or unauthorised activity.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
Payment
Payment must be made using one of the payment methods available during checkout.
Payments may be processed by secure third-party payment providers.
AvanFoods does not normally store your complete payment-card details.
Your order must be paid for before it is dispatched or delivered unless another arrangement has been expressly agreed.
Delivery
We offer free local delivery within 5 km of Sutton (SM1).
Eligible grocery products are also available for UK-wide delivery. Delivery charges will be shown during checkout where applicable.
Fresh, frozen and pre-order products may have different delivery areas, delivery times or collection arrangements because of their perishable nature and availability.
Estimated delivery times are provided as guidance and are not guaranteed unless specifically stated otherwise.
Customers are responsible for providing complete and accurate delivery details.
AvanFoods cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
Receiving Your Order
Please check your order as soon as reasonably possible after delivery.
If products are fresh, chilled or frozen, they should be stored correctly as soon as they are received.
If you notice a missing, damaged, incorrect, spoiled or otherwise unsuitable item, please contact us promptly at:
Photographs may be requested to help us investigate the issue.
Risk and Ownership
Risk in the products passes to you when the order has been delivered to the delivery address supplied by you or otherwise received by you.
Ownership of products passes to you once we have received full payment for them.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Where an order has not yet been prepared or dispatched, we will normally try to cancel it.
Once fresh, personalised, specially ordered, perishable or pre-order products have been prepared or sourced specifically for your order, cancellation may not always be possible.
For other products, any statutory cancellation rights available to you under UK consumer law will continue to apply.
Returns and Refunds
Because many of our products are food, fresh, frozen or otherwise perishable, some items may not be suitable for return simply because you have changed your mind.
However, this does not affect your statutory rights where products are faulty, damaged, incorrectly supplied or not as described.
Please contact us as soon as reasonably possible if you receive an item that is:
- damaged;
- incorrect;
- faulty;
- spoiled;
- expired; or
- materially different from what was ordered.
Where reasonably possible, we recommend contacting us within 24 hours of delivery for problems involving fresh, chilled or frozen items so that we can investigate promptly.
Depending on the circumstances, we may offer a replacement, credit or refund.
Approved refunds will normally be returned to the original payment method.
For additional information, please refer to our Returns & Refund Policy.
Customer Responsibilities
Customers are responsible for:
- providing accurate contact and delivery information;
- checking their order promptly after delivery;
- storing food products appropriately;
- refrigerating or freezing products where required;
- following preparation, storage and safety instructions on product packaging; and
- notifying us promptly about any problems with an order.
AvanFoods cannot accept responsibility for deterioration or damage caused by incorrect storage or handling after delivery.
Food Allergies and Product Information
Customers with food allergies or intolerances should always check the product packaging and ingredient information before consuming a product.
Manufacturers may change ingredients, recipes, packaging or allergy information without prior notice.
Information shown on our website is intended as a guide and should not replace the information printed on the product packaging.
If you are unsure about a product, please contact us before ordering or consuming it.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under UK law.
Subject to applicable law, AvanFoods will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed.
We are also not responsible for losses caused by events outside our reasonable control.
Force Majeure
We will not be responsible for delays or failure to perform our obligations where this is caused by events beyond our reasonable control.
This may include severe weather, transport disruption, supplier shortages, strikes, technical failures, public emergencies, government restrictions or similar circumstances.
Where such an event affects an order, we will make reasonable efforts to keep you informed.
Privacy
We process personal information in accordance with our Privacy Policy and applicable UK data-protection legislation.
Please refer to our Privacy Policy for information about how we collect, use and protect personal data.
Complaints
If you have a problem with an order, product or service, please contact us so that we can try to resolve it.
Email: info@avanfoods.co.uk
Please include your order number and relevant details where possible.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this website with an updated effective date.
Changes will not normally affect orders that were already accepted before the updated Terms came into effect.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply to you.
Contact Us
For questions about these Terms & Conditions or an AvanFoods order, please contact:
AvanFoods
Email: info@avanfoods.co.uk
Website: www.avanfoods.co.uk
Location: Sutton (SM1), United Kingdom