Terms & Conditions

Effective Date: 01 March 2026
Website: www.avanfoods.co.uk
Email: info@avanfoods.co.uk
Location:London, United Kingdom

Introduction

These Terms & Conditionsgovern your use of the AvanFoods website and the purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions.

Business Information

Business Name: AvanFoods
Website: www.avanfoods.co.uk
Email: info@avanfoods.co.uk
Location:London, United Kingdom

Eligibility

You must be at least 18 years old to place an order on our website.

Products

We sell SriLankan and Indiangrocery products, including food, beverages, spices, condiments, fresh items, frozen items, and related household essentials.

We try to ensure that all product descriptions, images, and prices are accurate. However, product images are for illustration purposes only, and actual packaging or appearance may vary slightly.

Pricing

All prices are shown in GBP (£) and include VAT where applicable.

Delivery charges, where applicable, will be shown during checkout before you complete your order.

We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been placed and paid for.

Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we may contact you to offer a replacement, delay the order, or cancel the unavailable item and issue a refund where appropriate.

Orders

Your order is accepted only once payment has been received and we have confirmed the order.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect fraudulent or unauthorised activity.

Payment

We accept payment through the payment methods made available on our website, including debit card, credit card, and other secure payment options shown at checkout.

All orders must be paid in full before dispatch or delivery.

Delivery

We currently offer local delivery only within our selected delivery area, as shown on the website and at checkout.

Fresh and pre-order items may be subject to specific delivery rules. Where stated, orders placed before 12 noon may be eligible for next-day local delivery.

Customers are responsible for providing complete and accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect information.

Risk and Ownership

Risk in the products passes to you once the products have been delivered to the address provided in your order.

Ownership of the products passes to you only after full payment has been received.

Returns and Refunds

Due to the nature of many food products, we do notgenerally accept returns unless the item is:

• damaged
• incorrect
• faulty
• expired

If you receive a damaged, incorrect, faulty, or expired item, you must contact us within 24 hours of delivery and provide photo evidence where possible.

Approved refunds will be processed to the original payment method within a reasonable time.

For full details, please refer to our Returns and Refunds Policy.

Cancellations

Orders may only be cancelled before they have been prepared, processed, dispatched, or handed over for delivery.

Once an order has been prepared or dispatched, it cannot be cancelled.

Customer Responsibilities

Customers are responsible for checking their order promptly on delivery and for storing all food, chilled, frozen, and perishable items correctly after delivery.

We are not responsible for spoilage, damage, or loss caused by improper storage after delivery.

Limitation ofLiability

To the fullest extent permitted by law, AvanFoods shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or the purchase of our products.

Our total liability in relation to any claim shall not exceed the amount paid for the relevant products.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Force Majeure

We are not responsible for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including severe weather, transport disruption, technical failures, strikes, orgovernment restrictions.

Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection laws.

Complaints

If you have any complaint about our products or services, please contact us at:

Email: info@avanfoods.co.uk

We will aim to respond as promptly as possible.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with the revised effective date. Continued use of our website after changes are made will constitute acceptance of those changes.

GoverningLaw

These Terms & Conditions aregoverned by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

For any questions about these Terms & Conditions, please contact us:

AvanFoods
Email: info@avanfoods.co.uk
Website: www.avanfoods.co.uk
Location:London, United Kingdom