Website: www.avanfoods.co.uk
Email: info@avanfoods.co.uk
Location:London, United Kingdom
Effective Date: 01 March 2026

Introduction

This Returns and Refunds Policy explains how AvanFoods handles returns, refunds, replacements, and cancellations.

As we sellgrocery and food products, some items are not eligible for return unless there is a problem with the order.

Perishable Items

Due to the nature of fresh, frozen, chilled, and other perishable food products, we do not accept returns unless the item is:

  • damaged
  • incorrect
  • faulty
  • expired

If you receive a damaged, incorrect, faulty, or expired item, you must contact us within 24 hours of delivery.

Clear photo evidence of the item and packaging may be required for us to review your claim.

Non-Perishable Items

Non-perishable and non-food items may be eligible for return within 14 days of delivery, provided that they are:

  • unused
  • in their original packaging
  • in resalable condition
  • accompanied by proof of purchase

Return shipping or return delivery costs are the responsibility of the customer unless the item was supplied in error or arrived damaged.

Refund Process

Once a refund request has been reviewed and approved, any refund due will be processed within 14 days to the original payment method.

Delivery charges are normally non-refundable unless the refund is being issued because of our error.

Replacements and Exchanges

Where possible, we may offer a replacement or exchange for items that are:

  • damaged
  • incorrect
  • faulty

If a replacement is not available, a refund may be offered instead.

Cancellations

Orders may only be cancelled before they have been prepared, processed, dispatched, or handed over for delivery.

If you wish to cancel an order, please contact us as soon as possible at info@avanfoods.co.uk.

Once an order has been prepared, dispatched, or is out for local delivery, it cannot be cancelled.

Customer Responsibilities

Customers are responsible for checking their order promptly upon delivery.

Customers must also ensure that all food, chilled, frozen, and perishable items are stored correctly after delivery.

We are not responsible for spoilage, damage, or loss caused by improper storage after delivery has been completed.

Refused or Failed Deliveries

If delivery cannot be completed because:

  • the customer is unavailable
  • the delivery address provided is incorrect
  • the order is refused without valid reason

a refund may not be provided, especially for perishablegoods.

Where redelivery is possible, additional delivery charges may apply.

How to Report a Problem

If there is a problem with your order, please contact us within the required time period and include:

  • your order details
  • a description of the issue
  • clear photographs where applicable

This helps us review and resolve the matter more quickly.

Contact Us

For any returns, refunds, or order issues, please contact us:

Email: info@avanfoods.co.uk
Website: www.avanfoods.co.uk
Location:London, United Kingdom