Website: www.avanfoods.com
Location: London, United Kingdom
Email: info@avanfoods.co.uk

Effective Date: 01 March 2026

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  1. INTRODUCTION

These Terms and Conditions govern the use of our website and the purchase of products from Orchard Trading. By using our website or placing an order, you agree to be bound by these Terms.

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  1. BUSINESS INFORMATION

Business Name: Orchard Trading
Operating Location: London, United Kingdom
Email: info@avanfoods.co.uk
Website: www.avanfoods.com

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  1. ELIGIBILITY

Customers must be at least 18 years old to place an order.

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  1. PRODUCTS

We sell Sri Lankan and Indian grocery products including food, beverages, and related items. Product images are for illustration only. Actual products may vary.

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  1. PRICING

All prices are shown in GBP and include VAT where applicable. Delivery charges are displayed during checkout. We reserve the right to change prices without notice.

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  1. AVAILABILITY

Products are subject to availability. We may cancel orders if items are out of stock.

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  1. ORDERS

Orders are confirmed only after payment is received. We reserve the right to refuse any order.

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  1. PAYMENT

We accept payments via:
– Debit/Credit Card
– PayPal

All payments must be made in advance.

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  1. DELIVERY

We deliver locally and nationwide within the UK.

Estimated delivery times are provided at checkout. Delays may occur due to external factors.

Customers must ensure correct delivery details are provided.

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  1. RISK AND OWNERSHIP

Risk passes to the customer upon delivery. Ownership transfers after full payment.

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  1. RETURNS AND REFUNDS

Due to the perishable nature of food products, we do not accept returns unless items are:

– Damaged
– Incorrect
– Expired

Customers must notify us within 24 hours of delivery with photo evidence.

Approved refunds will be processed within 14 days.

Delivery fees are non-refundable.

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  1. CANCELLATIONS

Orders may be cancelled within 24 hours of payment and before dispatch.

Once dispatched, orders cannot be cancelled.

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  1. CUSTOMER RESPONSIBILITIES

Customers must store food products properly after delivery.

We are not responsible for damage caused by improper storage.

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  1. LIABILITY

We are not liable for indirect or consequential losses. Our liability is limited to the value of the purchased products.

Nothing limits liability for death or injury caused by negligence.

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  1. FORCE MAJEURE

We are not responsible for delays caused by events beyond our control including natural disasters, strikes, or technical failures.

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  1. PRIVACY

We process personal data in accordance with UK data protection laws.

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  1. COMPLAINTS

Complaints should be sent to info@avanfoods.co.uk. We aim to resolve issues promptly.

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  1. CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

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  1. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

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  1. CONTACT

Email: info@avanfoods.co.uk
Website: www.avanfoods.com