Website: www.avanfoods.com
Email: info@avanfoods.co.uk
Location: London, United Kingdom

Effective Date: 01 March 2026

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  1. INTRODUCTION

This policy explains our returns, refunds, and exchanges process.

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  1. PERISHABLE ITEMS

Due to the nature of food products, we do not accept returns for perishable items unless they are:
– Damaged
– Incorrect
– Expired

Photo evidence is required within 24 hours of delivery.

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  1. NON-PERISHABLE ITEMS

Non-food items may be returned within 14 days if:
– Unused
– In original packaging
– With proof of purchase

Return shipping costs are the customer’s responsibility.

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  1. REFUND PROCESS

Approved refunds will be processed within 14 days to the original payment method.

Delivery charges are non-refundable.

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  1. CANCELLATIONS

Orders may be cancelled within 24 hours of payment and before dispatch.

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  1. EXCHANGES

We replace damaged or incorrect items where possible.

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  1. CUSTOMER RESPONSIBILITIES

Customers must store food products correctly after delivery.

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  1. REFUSED DELIVERIES

If delivery is refused or failed due to incorrect address, no refund will be given.

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  1. CONTACT

For returns or refunds, contact:
info@avanfoods.co.uk

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  1. CHANGES

We may update this policy at any time.