🛒 1. How do I place an order?

You can place an order through our website at www.avanfoods.com
.
Simply select your products, add them to your cart, and complete checkout.

💳 2. What payment methods do you accept?

We accept:

Debit & Credit Cards

PayPal

All payments must be made online before delivery.

🚚 3. Where do you deliver?

We deliver locally and nationwide across the UK.

⏱️ 4. How long does delivery take?

Estimated delivery times:

Local: 1–3 business days

Nationwide: 2–5 business days

Delivery times may vary due to external factors.

📦 5. How much is delivery?

Delivery charges are calculated at checkout based on your location and order size.

❌ 6. Can I cancel my order?

Yes. You may cancel your order within 24 hours of payment and before dispatch.

Once dispatched, orders cannot be cancelled.

🔁 7. Do you accept returns?

Due to the perishable nature of food products, we only accept returns if items are:

Damaged

Incorrect

Expired

Photo proof must be provided within 24 hours of delivery.

💰 8. How long does a refund take?

Approved refunds are processed within 14 days to your original payment method.

🧊 9. How should I store my food after delivery?

Please refrigerate fresh items immediately and freeze frozen products upon delivery.

We are not responsible for damage caused by improper storage.

📍 10. What if I enter the wrong address?

Customers are responsible for providing correct delivery details.

Incorrect addresses may result in delays or failed deliveries without refund.

📸 11. What should I do if my order is damaged?

Please email us within 24 hours with:

Your order number

Clear photos of the damaged items

Email: info@avanfoods.co.uk

📊 12. Is my personal information safe?

Yes. We protect your data and follow UK GDPR laws.

Please read our Privacy Policy for more information.

📞 13. How can I contact customer support?

You can contact us at:

📧 Email: info@avanfoods.co.uk

🌐 Website: www.avanfoods.com

🆕 14. Do you update products regularly?

Yes. We regularly update our stock to provide fresh and authentic Sri Lankan and Indian groceries.

⚠️ 15. What if an item is out of stock after I order?

If an item becomes unavailable, we will contact you and offer:

A replacement

A refund

📌 Need More Help?

If you have any other questions, please contact us at:

📧 info@avanfoods.co.uk

We are happy to help