Effective Date: 14 September 2026
Website: www.avanfoods.co.uk
Email: info@avanfoods.co.uk
Location: Sutton (SM1), United Kingdom

Delivery Options

AvanFoods offers:

• Free local delivery within 5 miles of Sutton (SM1)
• UK Standard Delivery for eligible grocery products
• Other delivery or collection options where shown on the website

The delivery methods available to you depend on your delivery address, the products in your basket, the total shipping weight of your order, and any product-specific delivery restrictions.

Available delivery options and applicable charges will be shown at checkout before you complete your order.

Free Local Delivery

AvanFoods offers free local delivery to eligible addresses within 5 miles of our Sutton (SM1) dispatch location.

Eligibility is determined using the delivery address entered at checkout and the calculated driving distance from our dispatch location.

There is currently no additional delivery charge for eligible local orders within the 5-mile delivery area.

If your delivery address is outside the local delivery area, UK Standard Delivery may be available depending on the products and total shipping weight of your order.

UK Standard Delivery

Eligible grocery products can be delivered to addresses across the United Kingdom using our UK Standard Delivery service.

UK Standard Delivery is intended primarily for suitable ambient and non-perishable grocery products.

The delivery charge is calculated according to the total shipping weight of the order.

Our current UK Standard Delivery rates are:

The applicable delivery charge will be shown at checkout before payment is completed.

These rates may be reviewed from time to time to reflect changes in courier charges, packaging costs, fuel costs, operational costs, or available delivery services.

Orders Over 15 kg

Orders with a total shipping weight above 15 kg are not currently eligible for automatic UK Standard Delivery through our standard checkout rates.

If your order exceeds 15 kg, a standard shipping method may not appear at checkout.

Please contact us at info@avanfoods.co.uk if you would like to place a heavier order. Where possible, we may be able to arrange an alternative delivery method, split the order into multiple parcels, or provide a separate delivery quotation.

Additional delivery charges may apply.

Product Delivery Restrictions

Not all products are suitable for UK-wide delivery.

Certain products may be restricted to:

• local delivery;
• collection;
• pre-order;
• specific delivery areas; or
• another delivery method shown on the product page or at checkout.

Restrictions may apply particularly to:

• fresh products;
• chilled products;
• frozen products;
• highly perishable products;
• fragile products;
• unusually heavy or bulky products; and
• other products that cannot reasonably be sent using our standard parcel delivery service.

Where an item cannot be delivered to your location, the relevant delivery method may not appear at checkout.

Mixed Orders

If your basket contains both UK-wide eligible grocery products and products that are restricted to local delivery or collection, UK Standard Delivery may not be available for the order.

You may need to remove the restricted product, place separate orders, choose another available delivery option, or contact us for assistance.

Product Weights and Delivery Charges

UK Standard Delivery charges are calculated using the shipping weights recorded for the products in your basket.

The total shipping weight used at checkout may include the combined weight of multiple quantities of the same product.

We take reasonable steps to maintain accurate product shipping information. Where an obvious technical or product-data error causes an incorrect delivery charge to be displayed, we reserve the right to contact you before dispatch to resolve the issue.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address, postcode, telephone number and any necessary delivery instructions when placing an order.

Please check your delivery details carefully before completing checkout.

If you select “Ship to a different address”, the separate shipping address entered at checkout will be used to determine delivery availability and charges.

AvanFoods cannot accept responsibility for failed or delayed deliveries caused by incorrect or incomplete delivery details supplied by the customer.

Additional delivery charges may apply if a further delivery attempt is required because incorrect delivery information was provided.

Order Processing

Orders are processed after successful payment has been received.

We aim to prepare orders as quickly as reasonably possible, subject to:

• product availability;
• supplier availability;
• order volume;
• delivery schedules;
• stock availability;
• whether the order contains fresh products;
• whether the order contains pre-order products; and
• other operational circumstances.

Some products that are available to order may require additional preparation or supplier lead time.

Fresh and Pre-Order Products

Certain fresh, chilled, frozen or specialist products may be supplied on a pre-order or availability basis.

Availability may depend on:

• supplier deliveries;
• seasonal availability;
• market availability;
• stock levels; and
• delivery schedules.

Fresh and pre-order products may therefore require additional time before they are ready for delivery or collection.

Where relevant, estimated availability information may be shown on the product page or communicated to you after your order is placed.

If an ordered product becomes unavailable, we may contact you to offer:

• a suitable alternative;
• a later delivery date;
• removal of the unavailable item; or
• a refund for the affected item.

We will not substitute an unavailable product without your agreement where a meaningful difference exists.

Delivery Times

Delivery times are estimates unless we specifically confirm otherwise.

We aim to dispatch and deliver orders within the expected delivery period, but delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

• traffic;
• severe weather;
• courier delays;
• supplier delays;
• high order volumes;
• product availability;
• transport disruption;
• delivery network disruption; or
• other operational circumstances.

We will make reasonable efforts to keep you informed if we become aware of a significant delay affecting your order.

Courier Deliveries

UK Standard Delivery orders may be fulfilled using a third-party courier or parcel delivery provider.

Once an order has been handed to the courier, delivery may also be subject to the courier’s operational procedures, delivery schedules and service availability.

Tracking information may be provided where available.

Courier services, delivery times and available service levels may vary according to destination, parcel size, parcel weight and other factors.

Missed Deliveries

Please ensure that someone is available to receive the order where required.

If a delivery cannot be completed because:

• no one is available;
• access to the property is not possible;
• the address is incorrect or incomplete; or
• the customer has provided insufficient delivery information,

the courier or AvanFoods may need to arrange another delivery attempt.

Additional delivery charges may apply where a further delivery attempt is necessary.

For perishable, fresh, chilled or frozen products, we cannot guarantee that re-delivery will always be possible.

Safe Place and Delivery Instructions

Where available, customers may provide delivery instructions at checkout.

We will try to pass relevant instructions to the delivery provider, but we cannot guarantee that every instruction can be followed.

If you request that an order be left in a nominated safe place, responsibility for the order may pass to you once it has been delivered to the requested location, subject to applicable consumer law.

Perishable products may not always be suitable for unattended delivery.

Perishable, Fresh, Chilled and Frozen Products

Fresh, chilled and frozen products should be received and stored appropriately as soon as possible after delivery.

Customers are responsible for following the storage instructions provided on the product packaging.

Where applicable, refrigerated or frozen products should be transferred to suitable storage promptly after receipt.

AvanFoods cannot accept responsibility for deterioration caused by:

• incorrect storage after delivery;
• unreasonable delays in receiving the order;
• leaving products unattended for an unreasonable period; or
• failure to follow product storage instructions,

except where responsibility arises under applicable consumer law.

Damaged, Incorrect, Missing or Spoiled Items

Please check your order as soon as reasonably possible after delivery.

If an item is:

• damaged;
• incorrect;
• missing;
• spoiled;
• leaking;
• opened unexpectedly; or
• otherwise unsuitable,

please contact us promptly at info@avanfoods.co.uk.

For fresh, chilled or frozen items, we recommend contacting us within 24 hours of delivery so that we can investigate the issue quickly.

Where possible, please provide:

• your order number;
• details of the affected item;
• photographs of the product;
• photographs of the packaging; and
• any other relevant information.

Depending on the circumstances, we may offer a replacement, credit or refund in accordance with our Returns & Refund Policy and applicable consumer law.

Delivery Charges

Free Local Delivery:
Eligible orders delivered within 5 miles of Sutton (SM1) are delivered free of charge.

UK Standard Delivery:
For eligible UK-wide grocery orders outside the free local delivery area, the current rates are:

• Up to 1 kg — £3.99
• Over 1 kg up to 2 kg — £5.49
• Over 2 kg up to 5 kg — £7.49
• Over 5 kg up to 10 kg — £7.99
• Over 10 kg up to 15 kg — £11.49

Orders over 15 kg may require an alternative delivery arrangement.

The delivery charge applicable to your order will be displayed before checkout is completed.

Changes to Delivery Charges

Delivery charges may change from time to time due to changes in:

• courier pricing;
• fuel costs;
• parcel size or weight requirements;
• packaging costs;
• delivery service availability;
• destination surcharges; or
• other operational costs.

The delivery price displayed at checkout at the time you place your order will normally apply to that order, subject to the correction of obvious technical or pricing errors.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to:

• delivery services;
• courier arrangements;
• delivery charges;
• operating procedures;
• delivery areas;
• product restrictions; or
• legal or regulatory requirements.

The latest version will be published on this page with an updated effective date.

Contact Us

If you have any questions about delivery, delivery availability, a delivery charge, or an existing order, please contact us:

AvanFoods
Email: info@avanfoods.co.uk
Website: www.avanfoods.co.uk
Location: Sutton (SM1), United Kingdom